Return Policy
In order for KCI to process RMAs (Return Material Authorizations) in an accurate and efficient manner, the following criteria must be met for all items returned for credit:
Returned parts must be received by KCI within 30 days of the date the RMA was issued.
- RMA request must be completed within 30 days of original receipt of product.
- RMA must be shipped in its entirety.
- Each box/bag must be labeled with the following:
- Part/model number
- Quantity being returned (must match quantity on RMA)
- Corresponding RMA Number
- All parts included in the RMA must be listed on the packing slip.
- Parts will not be accepted if there are markings or writing on the bag, carton, or on the part itself.
- Parts must be returned in original packaging
- Read full policy here
We offer a 12 month warranty on all products that KCI offers (see warranty policy) and full refunds will be issued if you are unsatisfied with our products within 30 days of original purchase (in the event that all above criterion is met), however we do not refund shipping costs. Return shipping costs, both for warranty and credit, are to be paid by the customer. Please contact us if you have questions about our return policy, or need to obtain an RMA. Please utilize the “contact us” feature on our website here , or email us here.